1. What is MianPay?

MianPay is a secure and reliable payment gateway solution that enables businesses and individuals to process payments online. Our platform supports a variety of payment methods, making it easy for merchants to accept payments and for customers to pay using their preferred options.

2. How does MianPay work?

MianPay acts as an intermediary between the merchant and the customer. When a customer makes a payment on a merchant’s website, MianPay securely processes the transaction and transfers the funds to the merchant’s account, ensuring smooth and hassle-free payments.

3. What types of payments does MianPay support?

We support multiple payment options, including:

• Bank Transfers
• Mobile Wallets (JazzCash, Easypaisa, Upaisa, etc.)
• 1Link Interbank Funds Transfer
• QR Code Payments

4. How can I sign up for MianPay?

To sign up, visit our registration page and provide the required information, including your business details and contact information. Once submitted, our team will review your application and contact you to complete the onboarding process.

5. Is MianPay secure?

Yes, MianPay uses advanced security measures, including encryption and tokenization, to protect your data and ensure safe transactions. We comply with industry standards such as PCI-DSS to maintain the highest level of security.

6. How long does it take to process a transaction?

Most transactions are processed instantly. However, the time it takes for funds to be transferred to your account may vary depending on the payment method and your bank’s policies. Typically, funds are settled within 1-3 business days.

7. Are there any fees for using MianPay?

MianPay charges a small fee for each transaction processed through our platform. Our fee structure is transparent, and you can view the detailed pricing on our Fee Schedule page.

8. Can I use MianPay for international transactions?

Yes, MianPay supports international transactions. However, availability may depend on your business location and the specific payment methods you choose to enable. Please contact our support team for more information on international payments.

9. How do I integrate MianPay with my website?

MianPay provides easy integration options with popular e-commerce platforms such as WooCommerce, Shopify, and Magento. We also offer APIs and SDKs for custom integrations. Visit our Developer Documentation page for detailed instructions.

10. What should I do if a transaction fails?

If a transaction fails, check for any error messages or codes displayed during the process. Common reasons for failed transactions include insufficient funds, incorrect card details, or connectivity issues. If you need further assistance, please contact our support team at support@mianpay.com.

11. How can I view my transaction history?

You can view your transaction history by logging into your MianPay account dashboard. The dashboard provides detailed information about each transaction, including status, amount, and date.

12. What happens if I receive a chargeback?

In the event of a chargeback, you will be notified through your MianPay dashboard and via email. We will guide you through the process of resolving the dispute with the cardholder. Please note that chargeback handling fees may apply.

13. How can I contact MianPay support?

You can reach our support team via email at support@mianpay.com or through our Contact Us page. Our customer support team is available [Business Hours] to assist you with any inquiries.

14. Can I customize the checkout experience?

Yes, MianPay allows you to customize your checkout page to match your brand’s look and feel. You can modify colors, add your logo, and customize text to provide a seamless experience for your customers.

15. What if I need to update my business information?

If you need to update your business or account information, log in to your MianPay account, go to the “Settings” section, and update the necessary details. If you need assistance, contact our support team.

16. Is there a mobile app for MianPay?

We are currently working on a mobile app to provide a more convenient way to manage your payments on the go. Stay tuned for updates and announcements regarding the launch of our mobile application.

17. Does MianPay offer multi-currency support?

Yes, MianPay offers multi-currency support, allowing you to accept payments in different currencies. Please contact our sales team for more information on enabling multi-currency options for your account.

18. Can I get a refund through MianPay?

Refunds are managed by the merchants using MianPay. If you need a refund, please contact the merchant directly. If you are a merchant and need assistance with processing refunds, log in to your account or contact our support team.